Hardware: Servers (HP, Compaq, IBM, Banyan), workstations, laptops and PC’s (HP, Compaq, Dell, IBM), HP ink jets, HP laser printers, HP line printers, HP plotters, and HP digital sender certified, and more.

Networking: Local-area (LAN), wide-area (WAN) and campus-area networks in stand-alone and clustered environments; Internet hosting environments; 10/100/1000 Base-T, fiber, IBM Token ring, ARC Net, thick and thin coax and various RS-422 networks; competence in DNS, IP protocols: TCP, UDP and ICMP.

Operating Systems: Windows Server 2003, Server 2000, XP, Vista, Windows 7, NetWare and Linux based Apache, WHM and cPanel and more.

Programming Languages: HTML, XHTML, CSS/CSS3, JavaScript, BASIC and dBase.

Service Area: Southwest regional field service experience: Southern California, Las Vegas, Yuma, Phoenix and San Francisco.

Software: Microsoft Word, Excel, Outlook, Access and more.

Demonstrated responsibilities: Administration support of LAN/WAN connectivity, users, groups, storage, printers and email. Supported the configuring of routers, firewalls and switches. Also, assisted administrators in the installation and configuring of Linux, Windows and other operating systems, principally on servers. Provided administrators service and support in the troubleshooting and repair networks and connectivity issues. Decreased response time and increased cost efficiency by resolving issues via remote telephone support; field service dispatched from Internet, via wireless message and/or work order system; ordered parts as need is anticipated or as specified; inventoried parts; utilized and returned parts; reported on repair status, repair time and costs, inventory status, inventory usage, response times, completion times, and work-in-progress (WIP); closed service calls and escalated issues as appropriate, in a timely manner.